How to Upgrade
Choose a Kelola plan and upgrade through the payment option available for your business.
On This Page
Before You Upgrade
Kelola subscriptions apply per business. If you manage multiple businesses, each business can have its own plan.
Available prices, billing periods, limits, and payment providers depend on your platform, country, currency, and current subscription. Treat the plan page inside the app as the current source of truth.
Upgrade a Business
- Switch to the business you want to upgrade
- Open More
- Tap View Subscription Plans
- Select Basic, Plus, or Advanced
- Select an available billing period
- Review the price, plan limits, and renewal information
- Tap Subscribe Now or the displayed upgrade action
- Complete payment using the provider shown
The new access normally becomes available after the payment provider confirms the transaction. Close and reopen the subscription page if the plan does not refresh immediately.
Payment Providers
Kelola may route payment through:
- Google Play on Android
- App Store on iPhone or iPad
- QRIS/Brick for eligible IDR businesses
- Paddle for eligible direct subscriptions
Do not start a separate subscription outside Kelola’s upgrade flow. The app uses the selected business and provider response to keep the subscription linked to the correct business.
Upgrade Rules
- An app-store upgrade must move to an eligible higher-priced plan
- QRIS upgrades can apply unused value from the current plan on a prorated basis
- Paddle upgrades and billing-period changes can be prorated
- Availability can differ by provider; the app only shows valid choices
- Staff should ask the business owner to manage subscriptions
For cancellation, renewal, downgrade, and provider-specific rules, read Managing Subscriptions and Payments.
If Payment Does Not Activate the Plan
- Confirm the payment completed in the payment provider
- Check the internet connection
- Reopen View Subscription Plans
- Make sure you are viewing the business that was upgraded
- Contact Kelola support with the business name, provider, transaction ID, and payment time
Do not purchase the same plan repeatedly while confirmation is pending.
